Política de reembolso

Our policy lasts 3 days from the day you receive your order. If 3 days have gone by since receiving your order and you didn’t contact us during this time, unfortunately we can’t offer you a refund or an exchange.

You need to contact us within 3 days after receiving your order if you wish to return/exchange your items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If a parcel containing live plants is available for delivery for more than 3 days and the customer does not reschedule the delivery or pick up the parcel within this timeframe, no refunds will be issued. This policy ensures the health and safety of our plants, as prolonged periods in shipping facilities can compromise their condition.

Order cancellation possible only first 4 hours after order placed.